Patient Advice and Liaison Services – PALS
About
Patient Advice and Liaison Services, also known as PALS, are a free and confidential hospital service that are a point of contact for patients and their families.
PALS can help you with:
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Advice and information
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Feedback – give comments, suggestions and thanks
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Advice on how to make a formal complaint
Each NHS Trust has its own PALS service, you can find out which Trust your hospital is a part of by looking at your NHS appointment letter.
Contacts
Royal Cornwall Hospitals Trust
Patient and Family Experience Team
01872 252793
rcht.patientexperience@nhs.net
Royal Cornwall Hospitals NHS Trust
Treliske
Truro
Cornwall
TR1 3LJ
For further information visit website: https://www.royalcornwall.nhs.uk/get-in-touch/
Cornwall Partnership Foundation Trust
Patient Advice and Liaison Service
01208 834620
PALS Office
Cornwall Partnership NHS Foundation Trust
Room 11
Banham House
Bodmin Hospital
PL31 2QT
For further information visit website: https://www.cornwallft.nhs.uk/patient-advice-and-liaison-service
University Hospitals Plymouth
Patient Advice and Liaison Service
01752 439884
Patient Advice & Liaison Service
Patient Services Office
Level 7, Derriford Hospital
Plymouth
PL6 8DH
For further information visit website: https://www.plymouthhospitals.nhs.uk/pals
University Hospitals Bristol NHS Foundation Trust
Patient support and complaints team
Tel: 0117 342 1050
Email: PSCT@unbristol@nhs.UK
Post: University Hospitals Bristol NHS Foundations Trust, Patient Support and Complaints team, A201, Welcome Centre, Bristol Royal Infirmary, Upper Maudlin Street, Bristol BS2 8HW
Great Ormond Street Hospital
The Pals Office is located in the main reception area.
Tel: 020 7829 7862
Email: pals@gosh.nhs.uk