Citizens Advice


Citizens Advice, offer free impartial information and advice on a wide range of topics for challenges that you may face. 


This includes:

  • employment law

  • benefits

  • housing

  • debt

  • consumer rights

  • discrimination

  • family and personal

  • Immigration & nationality

  • SEND.



You can get advice from Citizens Advice online, over the phone, please see how to get in touch below. 


If you would like advice over the phone, you can ask for a call back by texting the word ADVICE for general queries or DEBT for debt related issues, to the number 78866. Please be aware if you do this we may leave a message to say that we have called.  Telephone Access Centres operate Monday – Friday, 10.00am until 4.00pm. The number to dial is 03444 111 444. When you call your details will be taken and you will receive a Gateway Assessment interview, to help assess your situation and get you the advice you need.


Citizens Advice Cornwall has launched a new debt phoneline service. You can call the debt team on 01752 850488 on alternate Fridays and every Monday (calls charged at your normal rate). You can speak directly to a Debt Adviser or, if lines are busy, leave a message and an adviser will call back within three working days. Alternatively, text DEBT to 78866 at any time and receive a call back.

Further information

Citizens Advice Cornwall


Getting advice


Citizens Advice  


Citizens Advice also have a useful guides on how to make an NHS and Social Care complaint

Citizens Advice logo
CA info 2021
Citizen's Advice July 21

Our office in The Cove at the Royal Cornwall Hospital is closed during the coronavirus outbreak but our advisers are still working.

Please email 
…or call 01872-672090.

Callers will be asked to leave a message, and can expect a call back within 24 hours (excluding weekends). PLEASE NOTE: All phone calls are charged at your normal rate.