Citizens Advice

About

Citizens Advice, offer free impartial information and advice on a wide range of topics for challenges that you may face. 

 

This includes:

  • employment law

  • benefits

  • housing

  • debt

  • consumer rights

  • discrimination

  • family and personal

  • Immigration & nationality

  • SEND.

 

 

You can get advice from Citizens Advice online, over the phone, please see how to get in touch below. 

 

You can get advice from Citizens Advice online and over the phone.  

 

If you would like advice over the phone, you can ask for a call back by texting the word ADVICE to the number 78866 for general queries.  You will be called back within 48 hours, excluding weekends or call free 0800 144 8848, Monday – Friday, 10 am until 4 pm.

 

When you call your details will be taken and you will receive a Gateway Assessment interview, to help assess your situation and get you the advice you need.  Please be aware if you do this we may leave a message to say that we have called. 

 

For debt related issues, text DEBT to the number 78866.  You will be called back within 48 hours, excluding weekends or you can also call the debt team on 01752 850488 09.30 am to 11.30 am Monday - Friday. 

 

For a Face to Face digital online session at home, text ADVICE DIGITAL to 78866.  You will be called back within 48 hours, excluding weekends or call free on 0800 144 8848 Monday to Friday 10 am to 4 pm.  The Council of the Isles of Scilly Customer Hub Team can also arrange this for you tel: 01720 424400 or email: enquiries@silly.gov.uk.

There is a laptop available at Carn Gwaval Wellbeing Centre for those who don't own their own equipment that can be used for online Face to Face pre-arranged meetings, to call the advice line and general internet use with Citizens Advice Support, web chat is also available.  To arrange this please contact Council of the Isles of Scilly Customer Hub tel: 01720 42400 or email: enquiries@scilly.gov.uk 

Further information

Citizens Advice Cornwall   https://www.citizensadvicecornwall.org.uk/

 

Getting advice  https://www.citizensadvicecornwall.org.uk/getting-advice/

 

Citizens Advice  https://www.citizensadvice.org.uk/  

 

Citizens Advice also have a useful guides on how to make an NHS and Social Care complaint

https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/

Citizens Advice logo

FOR THE MACMILLAN CANCER ADVICE SERVICE: 
Telephone and video appointments are available and also limited pre-booked face to face at The Cove.

Please email macmillan@citizensadvicecornwall.org.uk 
or call 01872 256373.

Callers will be asked to leave a message, and can expect a call back within 24 hours (excluding weekends).

 

PLEASE NOTE: All phone calls are charged at your normal rate. 

Citizen's Advice July 21